Shipping policy
This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Hotline on 9778800 during business hours.
Where we deliver
We currently deliver to all addresses within the Maldives. We require a mobile number for delivery.
The locations we can deliver to may change from time-to-time. Please call our Customer Service Hotline to find out if we deliver to your location.
How and when we deliver
All deliveries within Greater Male' are made between 9.00 am to 4.00 pm Saturday to Thursday by Plaza Online delivery team or our chosen carrier.
All deliveries within Greater Male' are made based on their purchased time as follows:
All orders placed before 3.00 pm on a weekday, delivery will be made on same day before 4:00 pm.
All orders received after 3:00 pm on a weekday, delivery will be made on the following day before 12:00 pm.
All orders received on a Friday or public holiday, delivery will be made before 4:00 pm the following day or next working day.
Please note that these delivery times are estimates only, and actual delivery times may vary. Large items require extra handling and may take longer to transport.
Items may be delivered to you individually and/or separately by our in-house delivery staff or different couriers and transport agencies.
We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.
Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays.
Redbox delivery
All deliveries to other islands are shipped by Redbox.
All deliveries to other islands will be delivered within 3 - 5 business days by air and 7 business days by sea. (Estimate given by Redbox).
Redbox does not ship to all islands by air. Please confirm with them whether they ship to your island before you place the order.
Once the order is placed we will inform Redbox that the package is ready for collection on the same day. Once the package is collected please coordinate with Redbox for delivery details.
We are not responsible for shipping delays caused by third-party couriers.
Redbox Hotline: 3344555
Cost of delivery
Delivery charges within Greater Male' are fixed at MVR 20.00.
All orders exceeding the value of MVR 250.00 will be delivered Free of Charge (FOC) within Greater Male'.
Delivery charges to other islands by sea are fixed at MVR 26.80.
Delivery charges to other islands by air are fixed at MVR 48.00.
Express delivery
We offer Express delivery service within Greater Male' for a fixed charge of MVR 100.00.
All orders placed before 10.00 pm on a weekday, delivery will be made within 3 hours of purchase.
All orders received after 10:00 pm on a weekday, delivery will be made on the following day before 12:00 pm.
All orders received on a Friday or public holiday, delivery will be made before 12:00 pm the following day or next working day.
Acceptance of delivery
Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Plaza Online to be authorised to receive the products.
If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours.
Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.
Personal Pickup
All items can be picked up from the following retail store:
Plaza Incense (Near Canon Showroom)
Rahdhebai Magu
Opening hours: 9:00-12:00 13:30-18:00 20:00-23:00
Customer Service Hotline: 9778800
Once you're ready to purchase, select the “Pick up in Store” button on the Checkout page.
To pick up your items in our above-mentioned store, you will need to bring the card used for payment, or the order number and a valid photo ID.
Items will be ready for pick up immediately after order.
Delivery Problems
If your delivery has not arrived, please contact our Customer Service Hotline. If you wish to return a product delivered damaged or otherwise, please refer to the Returns Policy.